FAQS

If you notice an error to your order, please contact us immediately at contact@kagoramarket.com. While we can’t guarantee changes, we’ll do our best to assist you in the best way possible.

Our fulfillment process begins quickly to ensure prompt shipping, so we encourage you to double-check your cart and shipping details before checking out.

Need to add an item? Feel free to place a separate order—we’ll make sure it ships out as soon as possible.

Please note: Kagora is not responsible for address errors once an order is submitted.

As a small business and with the sensitive nature of skincare products, all sales are currently final and non-refundable. We prioritize the quality and safety of our products, and due to hygiene and health regulations, all purchases are non-refundable.

However, your satisfaction is very important to us. If you experience any dissatisfaction with your order, please don't hesitate to contact us via our contact form or email at contact@kagoramarket.com. We would be happy to discuss alternative solutions, such as sending a replacement or suggesting a different item that may better suit your needs.

Please note, this policy is made in good faith and is not to be exploited. As we continue to grow, we hope to have more flexibility in accommodating refunds and returns in the future.

Thank you for your understanding and support as we develop our small business.

Please inspect your order upon receipt and contact us via our contact form or email at contact@kagoramarket.com if the item is defective, damaged, or if you received the wrong item, we would love to send you a replacement.